Obchodní podmínky

Terms and Conditions

These terms and conditions apply to purchases in online stores operated by Alkar Ltd., from 1.1. 2014. Valid throughout the year 2016.


Name: Alkar, sro

Contact person: Tomas Přáda

Registered office: Falcon 29, Jablonec nad Nisou

ID: 48267104

VAT: CZ48267104

Registered: in the Commercial Register at the Regional Court in Usti nad Labem, File No. File C.4294 
Mobile phone: +420 723 020 200 or leased line with an answering machine and fax +420 483 312 093 
Email: alkar@alkar.cz, tomas.prada@alkar. com

Name and surname of the person responsible for the operation of trade:  Tomas Přáda


Alkar, sro. based Falcon 29, 46601 Jablonec nad Nisou

Operating time the shop:

Mon-Fri 9-12 am and 13-16 pm.

The conditions specify and clarify the rights and obligations of the seller, which the company Alkar, sro. based Falcon 29, 46601 Jablonec nad Nisou, ID 482 67 104, registered in the commercial register of the Regional Court in Usti nad Labem, File No. File C.4294 and buyer (customer, consumer).

All contractual relations are concluded in accordance with Czech law. If a party consumer relations not governed by business conditions of the Civil Code (no. 89/2012 Coll.) And the Consumer Protection Act (no. 634/1992 Coll.). If the contracting party is not a consumer, the trade relations not the Civil Code (no. 89/2012 Coll.).


The seller is a company Alkar Ltd. based Falcon 29, 466 01 Jablonec nad Nisou, ID 482 67 104, registered in the commercial register of the Regional Court in Usti nad Labem, File No. File C.4294 Alkar Ltd. is a person who executes and performance of the contract acts in a commercial or other business activity. He is a businessman who, directly or through other business supplies products to the buyer or provide services.

Customer is our online store buyer. Given the existing law, a distinction buyer who is a consumer and a buyer who is not a consumer.

Buyer consumer or a consumer is any person who outside his business or outside independent exercise of their profession is contracting with the trader or otherwise acts.

The buyer, not the consumer, the entrepreneur. For the entrepreneur is also considered every person who enters into a contract related to its own business, manufacturing or similar activities or in the exercise of his own profession, or a person acting for or on behalf of the entrepreneur

Purchase contract

If the buyer is a consumer proposal to conclude a purchase contract (offer) is the location of the supplier of the goods offered on the site, the purchase contract is sending an order to the purchaser-consumer and adoption supplier. The contractor shall immediately confirm receipt of the buyer informative e-mail to the specified e-mail, contract formation, however, this does not affect the confirmation. Resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or based on legal grounds.

Before sending the order to the seller, the buyer is allowed to check and modify data in order, the buyer put, even with regard to the possibility of the buyer to detect and correct errors during data entry in order. The buyer sends the order by clicking on "Submit".

If the buyer is not a consumer proposal to conclude a purchase agreement is sent to order goods by the buyer and the actual purchase contract is concluded at the moment of delivery of a binding agreement with the seller to the buyer's proposal.

By concluding the purchase contract the buyer confirms that he is familiar with these terms and conditions, including claims procedure, and agrees with them. These business terms and regulations are adequately buyer before placing the order and has the opportunity to become acquainted with them.

The period for settlement of claims is suspended if the seller has not received all the documents necessary for handling complaints (of goods, other documents etc.). The seller is obliged to require additional documentation from the buyer in the shortest possible time. The deadline is suspended from that date until delivery of the required documents by the buyer.

The seller among other things, reserves the right to cancel the order or its part before concluding the purchase agreement, based on an agreement with the buyer in the following cases: goods not produced or delivered or are significantly altered price supplier.In the event that the buyer has paid part or the whole amount of the purchase price, this amount will be transferred back to his account or address and the conclusion of the Purchase Agreement will not occur.

For gifts that are provided free of charge, can not exercise any rights as a consumer. Such goods meet the conditions of the donation agreement and all standards under applicable legislation of the Czech Republic. The tax document (invoice) shipped after the order is processed (3 working days) electronically to your email address specified in the order. The invoice should be retained for possible claims for the duration of the warranty period for the product.


Rights of defective performance

The rights and obligations of the parties regarding the rights of defective performance shall be governed by the relevant legislation (including the provisions of § 1914-1925, § 2099-2117 and 2161-2174 § Act no. 89/2012 Coll., Civil Code).

Seller shall be liable to the consumer that the matter on receipt no defects. In particular, the seller is liable to the consumer at the time when the consumer over the case,

  • thing has qualities that the parties have agreed, and the absence of agreement, those qualities which the seller or manufacturer has described or which buyers expect given the nature of the goods and based on advertising they carry,
  • the thing suited to the purpose for which its use vendor lists or to which this kind of thing normally used,
  • corresponds to the quality or thing performing the agreed sample or template, if it was quality or performance determined in accordance with the agreed sample or model,
  • the thing in the right quantity, measure or weight and
  • thing meets the requirements of the legislation.
  • in any case, a buyer can not reserve supplies other than the original version from the manufacturer, not a vynocovat any color, size, etc.

Unless the thing above mentioned features, the consumer may require the supply of new things without defects unless due to the nature of the defect unreasonable, but if the defect affects only part of the things consumers can request a replacement part; if this is not possible, it can withdraw from the contract. If, however, due to the disproportionate nature of the defect, especially if the defect can be removed without undue delay, the consumer is entitled to a free remedy. The right to deliver new things, or replace parts of the consumer in the case of removable defects if the matter can not be properly used for recurring defect or for a larger number of defects.

If the consumer withdraws from the contract or does not apply if the right to deliver new things without defects, to replace its parts or repair things may request a reasonable discount. The consumer has the right to an adequate discount even if the seller can not deliver his new thing without defects, replace the part or thing to fix, and if the seller has not remedied within a reasonable time, or that the remedy seemed significant inconvenience to the consumer.

Right of defective performance does not belong to the buyer if the buyer knew that the thing has a defect, or if the buyer itself caused the defect.

The consumer is entitled to exercise the right of defect that occurs in consumer products during the twenty-four months after the takeover. When manifest defect within six months after the takeover, it is considered that the case was defective at the time of the takeover. Buyer thing as possible inspected as soon as possible after the risk of damage to property and satisfy himself about the properties and quantity.

If the buyer exercises the right of defective performance at alkar@alkar.cz, he will be the next working day (up to 3 business days) sent by email and in writing of the date of receipt of the notification and the result of an investigation of the event. Complaints will be processed within 30 days of reporting.


Other rights and obligations of the parties related to the responsibility of the seller for defects can modify the complaints procedure seller.

Consumer's right to cancel the contract under § 1829, paragraph. 1 of the Civil Code and Complaints

If the purchase contract concluded by means of distance communication (the Internet), the consumer pursuant to § 1829 paragraph. 1 of the Civil Code, the right for any reason to cancel the contract within 14 days of receipt of goods (if the contract of sale is Several kinds of goods or supply of several parts, the period runs from the date of receipt of the last supplies). Withdrawal from the contract must be sent to the Seller within the period mentioned in the previous sentence.

If the consumer wants in the previous paragraph to cancel the contract within 14 days, contacts the seller and preferably in writing, that it was withdrawing from the contract, ideally stating the order number, purchase date and the account number for a refund.

For withdrawal from the contract, the consumer may also use the sample form provided by the seller, annexed to these terms and conditions. Withdrawal from the contract the consumer may address, inter alia, the address of the seller or the seller's e-mail address alkar@alkar.cz.

In the event that the Purchaser pursuant to the preceding paragraphs withdraws from the contract, the seller will return the funds received from the buyer (except for an amount representing the extra cost of supplies caused by the buyer chosen method of delivery, which is different than the least expensive type of standard delivery of goods offered by the seller) to 14 days of withdrawal from the contract the buyer, in the same way that the seller is received from the buyer if the buyer specifies otherwise. The seller is also entitled to return performance by the buyer at the time of returning the goods the buyer or otherwise, unless the buyer agrees that the buyer and not incur additional costs. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before him purchaser returns goods or demonstrate that the goods the seller sent.

The provisions of the withdrawal within 14 days, however, can not be seen as an opportunity to borrow free goods. The consumer, in the case of using the right of withdrawal within 14 days of receipt of benefits, the seller within 14 days of the withdrawal issue everything under a contract awarded. If it is not quite possible (eg. In the meantime the goods are destroyed or consumed), the consumer must provide monetary compensation in return what can no longer be issued. If returned goods is only partially damaged, the seller may apply to the consumer a right to compensation and off its claim for refund of the purchase price. The seller in this case is required to prove the damage incurred. Seller consumer in this case the only way to return a reduced purchase price.

In case of withdrawal from the consumer, the consumer will bear the cost of returning the goods! And even if the goods can not be returned to their usual character by post.

The right of withdrawal the consumer in accordance with § 1837 of the Civil Code does not particularly in respect of contracts:

  • service if they were satisfied with his prior express consent before the deadline for withdrawal and businessman before entering into a contract told consumers that, in this case, has no right to withdraw from the contract,
  • the supply of goods or services whose price depends on fluctuations of financial markets beyond the control entrepreneurs and which may occur during the period for withdrawal,
  • the supply of goods that have been modified as desired by the consumer or to his person,
  • the supply of goods subject to rapid deterioration, as well as goods which had been delivered irrevocably mixed with other goods,
  • for repair or maintenance carried out at a place determined by the consumer's request; It does not apply in the case of a subsequent version other than the requested repairs or delivery of non-requested spare parts
  • the supply of sealed goods which the consumer has removed from its packaging and hygiene reasons it is not possible to return,
  • the supply of audio or video recordings or computer program, if violated their original packaging,
  • the supply of newspapers, periodicals or magazines,
  • concluded at a public auction in accordance with the law governing public auctions, or
  • the supply of digital content, if not supplied on a tangible medium and came with the prior express consent of the consumer before the deadline for withdrawal and businessman before entering into a contract told consumers that, in this case, has no right to withdraw from the contract

The form of the withdrawal within 14 days to the brochure

The form of the withdrawal within 14 days in MS Word document

Pricing services- freight for goods.

The product price charged by the company Alkar, Ltd. for the transportation fee according to the following price list.

Price of transport by DPD parcel 0-50 kg is 96 CZK with tax and cash on delivery is at the company DPD + 20 CZK. The complete price list is available for viewing here.

Price of transport Czech Post as allow standard parcel up to 20kg 136 CZK and cash on delivery is + 30, - CZK. Complete price list of Czech Post is nahédnutí here.

Methods of payment:

Transfer - payment in advance, according to the "proforma invoice" in the "order confirmation" Payment is expected within 8 working days after ordering. Then the order is canceled (unless otherwise agreed with the purchaser).

COD - cash payment on delivery of mail service.

Cash - at establishments in those hours. When taking over the premises is a handling fee of 150 CZK.

Goods that are in stock, the seller in case of payment on delivery or personal receipt of goods shipped usually within 2 working days from receipt of order. When paying by bank transfer Seller stock usually shipped within 2 working days from the receipt of payment to your account. Partial delivery of ordered goods is permitted, provided that it was not agreed otherwise.

Goods that are not in stock, the seller shipped as soon as possible. The exact date is the buyer informed in advance


Order cancellation and  cancellation by the buyer

Orders can be canceled within 24 hours (during working hours from 9-16 hours) - phone line 483 312 093 logger, 723 020 200 or by email at alkar@alkar.cz ,. Always, please quote the order number, which you will find in the mail that you received after entering internet orders. If you do not have this number, please give your name and address that you entered when registering, and the product that you ordered.

If the consumer does not accept the shipment by telephone or in writing nestornoval, the seller reserves the right to charge the consumer handling and shipping fees amounting supportable transportation costs. If a cancellation has taken over the consignment is necessary to proceed as in the case of withdrawal within 14 days.


Cancellation by the seller

Seller has the right to cancel an order or part of the order if the goods are no longer produced or delivered by the supplier. In this case, the seller will immediately contact the consumer to agree on how to proceed. In the event that the goods have been paid for by the consumer, this amount will be promptly refunded the full amount back, and - in agreement with the consumer - by bank transfer or postal order.

Seller reserves right to cancel orders for goods if the item is no longer available or can be replaced with another model or if the price has changed significantly, and this customer prior to the formation of the purchase agreement will not accept. Seller customer informed about this situation. If it was part of or the entire order is paid, the customer will be refunded to your account.


Customer information is stored in compliance with applicable laws of the Czech Republic, especially the Law on Personal Data Protection no. 101/2000 Coll. subsequent amendments and regulations. Personal information that the consumer and the seller provided voluntarily collects means the name, title, home address and telephone number and especially e-mail address.

Seller declares that all personal information is confidential and will only be used for the execution of the contract with the consumer and not otherwise disclosed to any third party, etc., With the exception of situations related to payments and distributions ordered goods (communicating the name and delivery address). If the consumer gives consent, the seller to communicate by e-mail marketing messages and offers related to the range of Internet business www.ekapr.cz.

The consumer has the option at any time to contact the seller and will give answers to all questions related to the issue of personal data. Request for information about the processing of personal data can be submitted either in person or through contact e-mail: alkar@alkar.cz. Assert any objection to the processing of personal data, revoke the granted consent or modify its extent possible in the following ways:

  • a visit to the company headquarters: Falcon 29, 466 01 Jablonec nad Nisou
  • e-mail message to: alkar@alkar.cz or by calling tel: 483312093
  • by writing to: Alkar, Ltd., Falcon 29, 46601 Jablonec nad Nisou

Alkar, Ltd. is registered in a registry maintained by the Office for Personal Data Protection under the number 00057032/001.

Notice for customers: The company Alkar, sro, never not contact its customers to obtain the credentials of the customer listed on www.ekapr.cz. If someone asks for a customer's credentials or other personal data retrospectively or to change posing as a member of the company Alkar, sro or ekapr team, etc. please report it immediately on tel: 723020200 or email: alkar@alkar.cz.

Cost of using the means of distance communication

Buyer agrees to the use of distance communication in concluding the purchase contract. Costs incurred by the buyer using a means of distance communication in connection with concluding the purchase agreement (the cost of Internet access, telephone costs) borne by the Buyer.


Other rights and obligations of the parties


The buyer acquires ownership of the goods by paying the entire purchase price.


Court complaint consumer provides the vendor via electronic address alkar@alkar.cz. Information about the handling of complaints buyer sends the seller to the buyer's email address.


Final Provisions

These terms and conditions apply as stated on the website of the seller, the date of closing of the purchase contract. Orders consumer after its confirmation - such as a contract between buyer and seller archived in order to meet and other records and the state is accessible to the buyer. Contract can be concluded in the Czech language, or in other languages, if it does not justify the impossibility of its conclusion. Purchase the customer agrees to receive commercial communications.

These conditions allow consumers to their archiving and reproduction. Moment of concluding the purchase contract the buyer accepts all the provisions of the conditions in force at the date of dispatch of orders, including the price of ordered goods specified in the order confirmation, unless in a particular case clearly states otherwise.


In Jablonec nad Nisou, 1 January 2016